MERCHANDISE
RETURNS
Each product is printed to order, so unless there is a fault with the item we DO NOT accept returns, refunds or exchanges.
The 14 day distance selling regulations do not apply due to the products being printed on demand.
Please contact us if your issue is due to a product fault only.
We do not offer returns for changing your mind, exchanges or any other reason – other than faulty items.
If products are returned to us due to a delivery failure we will try to contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again by you.
Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement or refund.
Product faults reported 28 days after dispatch can only be replaced and not refunded.
SHIPPING
The turnaround time is usually 5 working days, so your products should be dispatched within this period.
In the unlikely case of an item being out of stock, items can take longer than this.
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or DHL.
The packaging for different products is varied, but it’s all eco-friendly.
The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.
When shipped to the UK, Royal Mail’s Recorded service is only tracked on collection and delivery
This depends on the courier handling your parcel.
– Royal Mail 24HR services: Normally 1 to 3 days after production.
– Royal Mail 48HR services: Normally 2 to 5 days after production.
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend checking at your local post office and confirming the address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or DHL depending on the shipping method/destination.
EVENT TICKETS
RETURNS OR REFUNDS
All ticket sales are final.
Once purchased, tickets are non-refundable except where required under applicable UK consumer law.
By purchasing a ticket through this website, you agree to these terms and conditions.
Refunds will not be issued for:
– Change of mind
– Accidental purchase
– Inability to attend
– Illness or personal circumstances
– Travel disruption
– Weather conditions outside the organiser’s control
– Failure to read the event details before purchase
This policy applies to all tickets purchased online, by phone, or through any authorised sales channel.
Under the Consumer Contracts Regulations 2013, event tickets for leisure services supplied on a specific date are exempt from the standard 14-day cancellation (cooling-off) period.
Therefore, once a booking is confirmed, customers do not have the automatic right to cancel and receive a refund.
If an event is cancelled by the organiser, customers will be entitled to either:
– a full refund of the ticket price; or
– an alternative event date or credit, where offered.
Refunds will normally be processed back to the original payment method within [7–14] working days.
Booking fees, transaction fees, and delivery charges may be non-refundable unless required by law.
The organiser reserves the right to make reasonable changes to the event, including:
– venue changes
– line-up changes
– schedule adjustments
– supporting acts
– event timings
– Minor changes do not entitle the customer to a refund.
If an event is significantly changed or rescheduled, customers may be offered:
– a ticket transfer,
– event credit,
– or a refund where required under UK consumer law.
Tickets may be transferred to another attendee at the purchasers discretion.
The organiser reserves the right to refuse transfers where necessary for security, fraud prevention, or operational reasons.
The organiser is not responsible for:
– lost tickets,
– stolen tickets,
– deleted emails,
– damaged tickets,
– or unauthorised duplication.
Only valid tickets purchased through authorised channels will be accepted.
The organiser reserves the right to refuse admission or remove attendees for:
– abusive behaviour,
– intoxication,
– illegal activity,
– health and safety breaches,
– or failure to comply with venue rules.
No refunds will be issued in these circumstances.
For ticket enquiries, contact:
Email: donttellalice.theband@gmail.com