Do we accept returns or exchanges?

• Each product is printed to order, so unless there is a fault with the item we DO NOT accept returns, refunds or exchanges.
• The 14 day distance selling regulations do not apply due to the products being printed on demand
• Please contact us if your issue is due to a product fault only.
• We do not offer returns for changing your mind, exchanges or any other reason – other than faulty items.
• If products are returned to us due to a delivery failure we will try to contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again by you.

What do I do if the product is faulty?

• Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.

When will products be dispatched?

• The turnaround time is usually 5 working days, so your products should be dispatched within this period.
• In the unlikely case of an item being out of stock, items can take longer than this.

How are products shipped?

• Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or DHL.
• The packaging for different products is varied, but it’s all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.

Will I be able to track products?

• When shipped to the UK, Royal Mail’s Recorded service is only tracked on collection and delivery

When will products be delivered?

• This depends on the courier handling your parcel.
• Royal Mail 24HR services: Normally 1 to 3 days after production.
• Royal Mail 48HR services: Normally 2 to 5 days after production.

What if an order doesn’t arrive?

• Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
• If an order does not arrive, we always recommend checking at your local post office and confirming the address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

Do we ship worldwide?

• Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or DHL depending on the shipping method/destination.